-(1).png?w=916&h=916)
refund-policy
1. Seven-day return and exchange policy
After receiving the goodsWithin 7 daysFor returns or exchanges, please contact us.JMliveCustomer service submitted the application.
Except for goods for which the 7-day cancellation right does not apply under the law, consumers may apply for a return within the specified period.
If the product is unsealed due to necessary inspection, it will not affect the right to return; any damage or loss of value caused beyond the necessary inspection will be handled according to the actual situation.
2. Product Abnormalities
If you encounter any of the following situations, please provide photos or videos to assist in confirmation:
- Wrong item or missing item
- Damage caused during transportation
- The product has obvious defects or malfunctions.
After confirmation, the relevant return and exchange fees will be borne byJMliveBurden.
3. Application Method
Please send your letter to:
Provided:
- Order number
- Reasons for return/exchange
- Please attach photos or videos if there are any issues with the product.
Customer service willWithin 1–3 business daysReply.
4. Refund
Once the return is confirmed, the refund will be returned to the original payment method. The actual crediting time depends on the processing progress of the payment institution.